List of Information and Services during COVID-19

In Minnesota and the U.S. as a whole, many approaches are being taken to curb the spread of COVID-19 coronavirus. However, this may lead to concerns about various needs and services being disrupted due to closures. Here we have compiled some of the most important information relating to COVID-19 and answered some questions you might have regarding recent closures and restrictions. We will be updating this page regularly with the most recent information and resources.  

Governor’s Executive Orders 

Minnesota’s governor, Tim Walz, has issued several executive orders surrounding COVID-19 that affect the daily life of Minnesota citizens. Here are the a few of the orders that are most relevant to most Minnesotans:  

  • March 15: All K-12 public schools will be closed from March 18 to March 27. Charter schools and private schools are encouraged to close as well, and each of these schools will release its own closing information.
    • Updated March 18: Minnesota updated who is classified as an emergency worker and qualifies for free childcare, including PCA/home health care workers, food production personnel, and people who provide unemployment insurance services.
    • Updated March 25: Minnesota schools will be under a “distance learning period” from March 30 – May 4. School buildings will be closed for typical in-school instruction, but continuous education will be provided based on distance learning plans.
  • March 16: Beginning at 5:00 p.m. on March 17, all places of “public accommodation” are closed to the public until March 27. This includes restaurants, coffee shops, bars, theaters, clubs, fitness centers, and amusement parks. Restaurants can and are encouraged to offer drive-through and takeout service. 
    • Updated March 25: This period has been extended to May 1 at 5:00 p.m. Again, restaurants may continue to offer takeout and drive-through service.
  • March 16: The nonpayable week requirement is suspended so workers are eligible for unemployment benefits immediately. Any COVID-19-related leave of absence will be presumed to be involuntary. 
  • March 23: For the remainder of the COVID-19 outbreak, all evictions will be suspended, with the exception of cases where a tenant is endangering the safety of other residents. However, this suspension does not relieve the tenant’s responsibility to pay rent.
  • March 25: Beginning at 11:59 p.m. on Friday, March 27, Minnesota is under a “stay at home” order until Friday, April 10 at 5:00 p.m. This means everyone except essential workers should stay home from work, and you should not socialize or gather in groups. However, you can still go out to get groceries, pick up food from a local restaurant, go to medical appointments and the pharmacy, and spend time outside as long as you are not doing so in a large group.

Other orders from Governor Walz have addressed protection of Minnesota Veterans Homes, relief of regulations for motor carriers and drivers, and provision of leave for Minnesota state employees. 

Meal Access for Children

My child doesn’t have school, and I can’t feed them at home. What can I do? 

All families with children enrolled in SPPS are welcome to meet the bus at their regular bus stop to receive meals. Each student will be provided a 1-week supply of meals. School bus drivers will follow their normal routes, making their normal stops and times on their designated day as follows: 

  • Wednesdays: Bus routes for schools with a regular 7:30 a.m. start time 
  • Thursdays: Bus routes for schools with a regular 8:30 a.m. start time 
  • Fridays: Bus routes for schools with a regular 9:30 a.m. start time 

Additional meals will be available for curbside pickup at designated schools. Click here to see which schools are offering curbside meals on which days. 

Go here for information in Karen from SPPS about their COVID-19 Response Plan including:

Here is a list of restaurants located in the Twin Cities that are providing free lunches for children during the school closure. 

Here is a list of YMCA locations where families can go to pick up free food starting on March 25th. Food pick-up is available Monday – Friday from 8:30 am – 5:00 pm, and membership is not required.

Unemployment Benefits (Unemployment Benefits in Karen)

What should I expect from my employer? 

Employers in Minneapolis and St. Paul must provide paid sick and safe time for all employees (1 hour of leave for every 30 hours worked). Make sure your employer is giving you the paid leave that you have earned if you need it. Additionally, if you are sick for more than two weeks, you may be able to access short-term disability insurance through your employer. Check your benefits package for details. 

Can I apply for unemployment benefits if I can’t work during the COVID-19 outbreak? 

For the rest of 2020, workers who are unable to come to work due to COVID-19 are eligible to apply for unemployment benefits immediately. This includes: 

  • Workers who are laid off permanently 
  • Workers who are told not to come to work by their employer 
  • Workers who are ordered to self-isolate or quarantine by a doctor 
  • Workers who must stay home to take care of children whose schools have closed 

Anyone who is found eligible for unemployment benefits will be able to request benefits immediately.  

You can apply for unemployment benefits online or over the phone (651-296-3644). Minnesota is adding 50 personnel to the Unemployment Insurance  phone bank and offering phone support on Sunday in addition to normal Monday-Friday hours. KOM on-call staff are also available to assist you with this process over the phone. 

I’m a temporary employee. Does this still apply to me? 

Temporary employees are typically not eligible for unemployment benefits, but it is unclear if this applies to workers affected by COVID-19. It may still be worthwhile to apply. 

Utilities (Utilities Info in Karen)

Will my landlord still make repairs during the outbreak? 

Yes, landlords must still make repairs as required under Minnesota law. 

I can’t pay my utility bill since I’m out of work. Will my utilities be shut off? 

Water, gas, and electric utilities will not be shut off due to nonpayment during the COVID-19 outbreak. However, you are still expected to pay utility bills. Landlords can collect on any unpaid amounts in the future. 

Xcel Energy will not disconnect service to any residential customers until further notice. Contact them directly to arrange an alternative payment plan if you are unable to pay a bill.  

AT&T, Verizon, and Sprint will not terminate services if a customer is unable to pay a bill due to COVID-19 complications. They will also waive any late payment fees that are incurred as a result of COVID-19.  If you have any other carrier, contact them directly for information on their policies. 

Is my tap water still safe to drink? 

Yes. St. Paul Regional Water Services effectively treats water for all water-borne viruses, including COVID-19. There is no need to avoid tap water. 

COVID-19 Testing & Treatment 

I think I have COVID-19. What should I do? 

If you are showing symptoms of COVID-19, it is recommended that you stay home and notify your healthcare provider. There is currently limited testing available, so you may not be able to receive a test. 

Does my insurance cover COVID-19 testing? 

All major carriers have agreed to cover the cost of the COVID-19 test, including MNCRE recipients. 

I don’t have insurance. What can I do?  

MNsure is offering a special enrollment period from March 23 – April 21 for qualified individuals who currently do not have health insurance. Many of our on-call KOM staff are certified MNsure navigators and can help you apply. (MNsure special enrollment period flyer in Karen)

Minnesota has also approved $200 million in funding for clinics and hospitals. The grant stipulates that these clinics and hospitals cannot charge the uninsured for COVID-19 testing. 

Where are COVID-19 patients being treated? 

M Health Fairview is converting Bethesda Hospital, a long-term care hospital in St. Paul, into a facility to care for COVID-19 patients. It will transfer its current patients to other facilities and reconfigure as a care site for acutely ill COVID-19 patients. 

Scams 

The Minnesota Attorney General has warned the public of new scams that take advantage of fears surrounding the COVID-19 outbreak. These include: 

  • Selling testing kits or cures online  
  • Sending malware via email that appears to be related to COVID-19  
  • Setting up fake charities to collect donations for COVID-19 patients 

Be careful and always consider the reliability of where you are getting your information. Do not give personal information or money to people you do not know. 

Public Assistance 

Ramsey County is currently not accepting in-person appointments. Clients will need to submit forms over the phone or online. KOM staff are available to support you over the phone 

If you need to schedule an appointment or speak with your financial worker, please call 651-266-4444. For questions regarding Ramsey County METS Medical Assistance cases, call 651-266-3870. 

Remember, our staff are available on-call Monday through Friday 9:00am – 5:00pm to help answer your questions and connect you to services.

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