KOM Services during COVID-19

KOM’s physical office remains closed to the public to protect the health of our staff, volunteers, visitors, and their families. KOM staff are working remotely with limited access to our office and have access to email.

The COVID-19 Hotline is live at 651-318-0989 and available in these languages: Somali, Oromo, Arabic, Spanish, Anuak, Amharic, Karen, Swahili, French, Lingala, Luganda, Mashi and Hindi. Karen speakers will be transferred to KOM staff, Jackie Chan.

We are currently in Phase Two of our reopening plan, beginning on April 12, 2021. Read below for more info about Phase Two.

On-Call Schedule

We have set up an on-call schedule for people to call in with any questions or service needs between 9:00am and 5:00pm Monday, Wednesday, and Thursday.

All callers with immediate needs should call our main office line at 651-788-7953. They will then be connected with an available on-call staff. If we are busy with other calls at that moment and can’t answer your call, please make sure to leave a message with your name and phone number so our staff can call you back.

Services available by phone include: health insurance enrollment and verification; applying for medical fee waivers; identifying primary care providers; public benefits enrollment and maintenance; unemployment insurance; housing issues; elders and caregivers case management, and more.

Plans to Reopen

Our Safety Committee is working on a plan to return safely to the office. Know that we will continue to provide remote service while we work to incrementally reopen.

First, we began to offer limited, by-appointment-only, curbside services starting in June, 2020. This was Phase One.

For Phase Two, our staff scheduled to be in the office are available to meet with clients curbside without the client needing to schedule an appointment. Phase Two began in April, 2021.

We are reading the situation and planning as we must, so stay tuned for details and developments.

Phase Two

Beginning Monday, April 12, 2021, phase two of our return to work will begin. Some of our current policies will remain in effect, and some new services will be introduced.

What is new?

We are adding the option to serve clients curbside without appointments. The curbside schedule is Monday, Wednesday, and Thursday from 8:30 AM – 11:30 AM, and 1:00 PM – 4:30 PM. Clients can drive up to KOM’s parking lot any of those days to receive immediate services.

The procedure for curbside services will be simple. Clients will call our main line when they arrive in the parking lot. Then, they will complete a COVID-19 screening over the phone.

After speaking with a curbside staff over the phone, clients will wait in the car while staff comes to collect their documents. Staff members will bring their documents back into the office to complete necessary tasks, then return them to the client at their car. If there are additional questions, staff will call clients on their phone.

KOM Curbside Services Video in Karen. (Click the image above to watch the video)

What is the same?

Until we can return to full normalcy, KOM’s safety measures will remain in place.

This means clients will not be allowed in the office (hence curbside services). Staff will continue to work from home, and the on-call schedule will remain in place.

As the situation evolves, we will continue to adhere to the best practices possible to ensure safety of all our staff and clients.

We can’t wait to see you all again!

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